Support

Last updated: 29 October 2026

Write to [email protected] in English or Turkish. We usually answer within one business day (Türkiye time); there is no guaranteed response time, and there is no phone or chat support.

What to include

• What you expected and what happened instead.
• Which schedule it is about (prepayment, accrual or deferred revenue) and the month you posted up to.
• Your browser and its version.
• For a billing question: the e-mail you used at checkout and your Paddle receipt number.

Never send passwords, card details or files that hold real client, customer or employee data. Support will never ask for them; describe the problem or send a redacted sample.

Subscriptions, license keys and refunds

Cancel or update your card with the link in your Paddle receipt e-mail. If you lost your license key, write to us from the e-mail address on your Paddle receipt and include the receipt number. Refunds: see the refund policy.